As a service to our business customers, Olive Hometex GmbH voluntarily accepts returns and exchanges of eligible goods within 14 days of delivery. This policy is offered in addition to, and does not replace, your statutory warranty rights for defective goods as set out in our Terms & Conditions.
Eligibility
To be eligible for return or exchange, goods must be:
- Unused and in resaleable condition
- In their original packaging, with any hygiene seal intact and unbroken
- Returned within 14 days of the delivery date
Exclusions
The following items cannot be returned or exchanged, except in the case of a valid defect claim under our Terms & Conditions:
- Custom-made or made-to-order items (including customised sizing, fabric, or colour)
- Embroidered or personalised items
- Products with special weaves or print designs made to order
- Mattresses, which are produced strictly to order
How to Return
To initiate a return or exchange, please contact us at customer-care@olivehometex.de with your order number, or use our online returns portal at [link, once available].
Once your return is approved, please send the goods to:
Olive Hometex GmbHMahatma Gandhi Straße 40
70376 Stuttgart
Germany
Costs
- Outbound packaging and delivery charges are not refunded on returns or exchanges.
- Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.
- Goods returned carriage forward (unpaid postage) will not be accepted.
- Freight costs apply to the exchange of mattresses, given their made-to-order nature.
Refunds
Once we receive and inspect the returned goods, we will process your refund or exchange within 5 working days, using the original payment method unless otherwise agreed.